Contact Us

Customer Service

For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

 
Online

Online Customer Service

 
By Phone

(800) JR HELP ME / (800) 574-3576

Monday-Friday · 8:00am - 10:00pm EST

Saturday · 8:30am - 5:00pm EST

 
By email
customerservice@jrcigars.com
 

Order Tracking

You can now track domestic USPS and UPS orders made over the phone, through mail order, or on the web by visiting our JR Order Tracking page.

 

Technical Support

For any issues or inquiries with your shopping experience on our website, please contact us via the Online Help Desk.

 

By Mail

JRCigars.com

2589 Eric Lane

Burlington, NC 27215

 

Phone Orders

(800) JR CIGAR / (800) 572-4427

Monday - Friday · 8:00am - 10:00pm EST

Saturday · 8:30am - 5:00pm EST

 

Fax Orders

(800) 4 JR FAXX / (800) 457-3299

24 hours · 7 Days

 

Site Map

Access the JRCigars.com site map